Recent Entries
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THE RENT ETHIC
by T95 AdminThere’s a lot of traditional thinking about collecting rent and managing rent arrears. Firstly, they are two different things. One is a condition of tenancy and the other is debt collection. They have different approaches, different terminology and different ways of managing change or... -
‘Thought-Provoking’ read time: 2 mins.
by T95 AdminA large Scottish social landlord asked us to carry out an in-depth review of its voids management process. We call this a ‘diagnostic’, as it includes a combination of policy and procedure review, training workshops, conversations with staff and on-site visits looking at how standards a... -
Handling Difficult Conversations & Situations
by T95 AdminThe psychological effects are obvious. Consequences on health, anxiety, stress, absence, even from seasoned housing professionals can only make things worse – for both the individuals and the organisation’s business ambitions. Even office-based staff are feeling threatened by persistent ... -
Lunchtime at 95
by T95 AdminA Legend in its own LunchtimeOne thing we trainers have noticed over the last few years is that training budgets have been affected badly by the shortage of biscuits.Once upon a time a training day would be focused on the timetabling of lunch, as part of housekeeping. Now, in many cases, lunchtime i... -
What’s the Cost?
by T95 AdminHow much does it all cost? Where does the budget go?TRAINING definition: Teaching a skill or type of behaviour; to improve performance.We haven’t got a problem with that. Better skills and behaviours that lead to improved performance can only benefit the service through which those skills are ... -
The In-House Option – Take Training95 home
by T95 AdminWe understand that you sometimes want us to come to you. No problem. We will accept it as a compliment that our courses and trainers are very attractive to many of your staff.However, our 3 Principles remain.First, the cost is £95 for each person attending.Simple.Next, we realise that there ar...
